Once again, TRAM has carried out its yearly Passenger Satisfaction Survey to find out how users rate the service. The results
show that the spontaneous satisfaction (Perceived Quality Index) of users of the two
networks is still above 8. Specifically, 8.43 for Trambaix and 8.45 for Trambesòs.
To the question, “On a scale of 0 to 10, how would you rate the current TRAM service overall?” the tram’s users gave the service a very good rating, with an average score of 8.28 points for the two networks.
Once again, the most highly rated aspect of the Trambaix network is the ease of access to the platform and the trams themselves and, in joint second place, the speed of the route and the smooth and safe driving.
What is more, the scores for questions about the various aspects of the service have either remained the same compared to 2022 or increased significantly, as in the case of comfort/convenience during the journey, comfortable temperature inside the tram and ease of acquiring tickets at the TRAM stops.
With regard to Trambesòs, like last year the most highly rated attributes were, once again, accessibility to the platform and trams and the speed of the journey. The aspects with the largest improvement in the rating for 2023 were comfort/convenience during the journey and information during incidents.
The average user
The TRAM Passenger Satisfaction Study also shows the typical profile of tram users: a woman (59.5% on Trambaix and 64.4% on Trambesòs) between 41 and 64 years old (31.6% on Trambaix and 29.8% on Trambesòs), who lives in Barcelona (28.7% on Trambaix and 58.2% on Trambesòs) and who uses the tram on a very regular basis, with one or more journeys a day (55.2% on Trambaix and 54.9% on Trambesòs), mainly for work-related reasons (61.3% on Trambaix and 62% on Trambesòs).
Furthermore, 79.3% of Trambaix users and 78.4% of Trambesòs users say that they have alternative transport options for their journeys but prefer to travel by tram.
The survey, carried out between 22 May and 2 June on a total of 2,277 people, provides annual information on the opinions of travellers and their level of satisfaction. It allows TRAM to detect aspects of the service that are not rated so highly and implement any improvements that might be needed.